Help Center

We accept cash, credit and debit card and Apple Pay for payment at the time of service and an emailed or paper copy of your receipt will be sent or given to you upon completion for your convenience.

No. Our standard Steam Cleaning process with the residue free detergent is designed to get your carpet completely clean including the removal of all the dirt, sand, grit and grime. The only optional additional services you can add to your service purchase are: - Pet Odor Removal Treatment - for excessive odor control and pet urine problems. - Deodorizing - for additional freshness of your home.

We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please contact us if you have any concerns. There are no hidden fees or additional charges.

The method we use for carpet and upholstery cleaning is hot water extraction, commonly referred to as steam cleaning. Hot water and a specially formulated eco-friendly cleaning solution are injected deep within the carpet and upholstery fibers. Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers.

Pet stains and odors are a source of concern for many of our customers. We offer an additional treatment to address these issues. Our Pet Odor Removal Treatment is an enzymatic cleaning agent that destroys odors and bacteria at their source. Pet spots can penetrate all the way down the carpet fibers. Pet stains and odors are some of the most difficult to get rid of, but our technicians arrive at your home or business prepared to provide deep cleaning and deodorizing. Our cleaning method helps to neutralize unpleasant pet odors, and create a healthier indoor environment by decontaminating pet spots.

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor and damage the fibers of carpets and upholstery. The age of the carpet and the type of carpet fibers also plays a factor in this. Upon pre-inspection, our technicians will attempt to determine which, if any stains are permanent, but they are not always able to determine this before trying to remove the spots.

No. LESS Cleaning carpet and upholstery cleaning is EPA Safer Choice meaning we are safe for you, your employees, pets, kids and the environment.

On average, it will take approximately 20-30 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments. Our technicians will be able to give you an accurate estimate of the time the required to complete your cleaning upon inspection.

Our cleaning method is effective at removing approximately 95% of the moisture from your carpet during the cleaning process. But it can take anywhere between 6-12 hours for the carpet to completely dry. Drying time is affected by humidity, temperature and air flow to the area. Using fans in any rooms cleaned and turning your air conditioning or heating system on, can help accelerate drying time.

You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

A light vacuuming in the traffic areas is recommended but not required. If needed, the technician can pre-vacuum the area to be cleaned. Also, the equipment is vacuuming the entire time we are cleaning.

We move the smaller pieces you want moved and work around the big stuff. We do clean up to, around and under larger pieces as permitted by the size of our steam cleaning wand. Moved pieces will be put back correctly. We do tend to work around larger, heavier pieces as they do crush our protective styrofoam blocks. We do suggest you remove items off of your furniture like electronics, plants, lamps and other fragile items.

This problem results from residues being left in the carpet which attract dirt. Usually this is caused by the use of soap in the cleaning process that hasn't been rinsed out completely. Our solutions and cleaning process leaves no residue behind to attract dirt.

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us as soon as possible.

We steam clean area rugs using the same hot-water extraction method that we use to clean carpets. This clean process extracts dirt and allergens from deep within the fibers of your rug and removes them from your home.

We use a specialized upholstery cleaning tool that allows us to clean most types of fabric. The tool is designed to thoroughly clean the upholstered fabric without damaging it or the cushions inside. We use residue free and eco-friendly solutions in the cleaning process. This highly effective method removes the dirt sand grit and grime from the upholstered fabric and is the recommended cleaning method of most upholstery manufacturers.

Upholstery cleaned with our method usually dries in 2 to 8 hours depending on the type of fabric and how soiled it was prior to cleaning. Things such as outside weather, air circulation, temperature, and humidity can slow the natural drying process, and in some cases it may take up to 12 hours to completely dry.

Depending on use, most manufacturers recommend a professional upholstery cleaning every 12 months. Our technicians can recommend an appropriate cleaning schedule for you upon inspection.

We scrub each individual grout line as well as tiles with tile and grout specific cleaners and solutions. We clean using high pressure machines that will extract the dirt and grime embedded in the grout lines.

As with carpet, many factors must be considered when determining the frequency of tile and grout cleaning. Foot traffic, children, pets, and routine floor maintenance will affect how often you need to have your tile and grout cleaned. In most cases we recommended cleaning your tiles at least once a year.

just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.

The frequency of carpet cleaning depends on the type of business you have. Carpet cleaning depends on the unique needs of your business like allergen accumulation, heavy foot traffic, soiling, wear and tear, etc.

Yes. Foot traffic in cleaning areas is also permitted. We make sure to place any cautionary signage before hand.

Yes. For specific days and hours please contact us.

Freshly cleaned carpet can be walked on immediately with light traffic.

Yes. We can provide cleanings after your business closes.

Cash, debit or credit are required at time of service for first time commercial customers. Established customers are available for invoicing.

Yes.

No. LESS Cleaning carpet and upholstery cleaning is EPA Safer Choice meaning we are safe for you, your employees, pets, kids and the environment.